Appeal against the process
What happens if you disagree with a process decision by Social Security Scotland?
If you feel a process decision by Social Security Scotland is not correct, you can make an appeal.
This is called a process appeal.
The reasons to make a process appeal are that:
- Social Security Scotland informed you that your application for benefits has not been accepted.
- Social Security Scotland informed you that your re-determination request did not contain the correct information.
- Social Security Scotland informed you that your re-determination request was late and that you had no good reason for not requesting this sooner.
If you feel a process decision by Social Security Scotland is not correct you can appeal, using the process decision appeal form, directly to the Chamber.
You should send the form by email or post to the Chamber.
What happens next?
We will acknowledge your appeal and will contact Social Security Scotland for information about their reasons for refusing your application for benefit.
We will then contact you.
You must send us your appeal form within 31 days from the date on the decision letter from Social Security Scotland. If you miss this date you can apply for permission to appeal but that application must be received by us, at the latest within 1 year from the date of the decision.
In your application you will have to explain why you were unable to meet the deadline.